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Vacancy: Technical Administrator AureaDesk

AureaDesk is developed and managed by VCITC. For the environment on which AureaDesk runs, we are looking for a technical administrator with TOPdesk knowledge.

You keep the environment running on which AureaDesk works for our clients: Linux servers in the Netherlands, releases, backups, security and the integration with TOPdesk. You know TOPdesk well enough to see whether the figures are right. A compact platform you get to know from end to end.

What you will do

  • Manage the production and acceptance environment of AureaDesk: updates, monitoring, certificates, logging, backups and restore tests
  • Roll out releases through the admin panel, first on acceptance and then on production, checking that both environments are identical
  • Handle disruptions and security reports according to the fixed procedures, also outside office hours when needed
  • Connect and maintain customer installations: the integration with TOPdesk, the integration account, permissions and the licence
  • Second line for the service desk on questions about the integration and about figures that differ from TOPdesk
  • Keep the operations documentation up to date and propose improvements in security and operations

What you bring

  • Experience with Linux server administration: systemd, reverse proxy, TLS certificates, DNS, backup and restore, updates and hardening
  • Knowledge of TOPdesk SaaS: modules, operators and permissions, and preferably the TOPdesk API
  • Experience with scripting in bash or Python and with reading log files
  • Careful: you follow procedures, record what you do and test restores before they are needed
  • Good Dutch and English, spoken and written
  • Available for 16 to 24 hours a week, with on-call availability for disruptions to be agreed
  • You work remotely from the Netherlands; personal access with two-step verification, a confidentiality agreement and a certificate of conduct (VOG) are part of this position

What we offer

  • A compact platform in the Netherlands that you get to know completely: servers, releases and customer installations
  • Procedures and documentation that already exist, and room to improve them
  • AureaDesk and TOPdesk together: you see how the figures of a service desk come about
  • Remote work; meetings online
  • Room for training, certification and building expertise
  • Short lines: you talk to the owner, not to three layers of management
  • Employed or as a freelancer

Applying

A short note is enough; no need for a long cover letter. Email your CV to info@vcitc.nl or call +31 85 203 3506. You will hear back within one working day, also if it is not a match. How we handle your data is set out in the privacy statement. Your employer or client is Van Croonenburg IT-Consultancy B.V., the company behind VCITC and AureaDesk; more vacancies are on vcitc.nl.

Agencies: please do not contact us about this vacancy.