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About TOPdesk and day-to-day practice
Lessons from the field on setting up ITSM processes and making them measurable. From working with TOPdesk to clear reports and why numbers need context.
Articles
Glossary of TOPdesk reporting terms
Terms you come across when reporting on TOPdesk, briefly explained, with a link to read further.
Read the articleReporting on TOPdesk in Power BI: what it takes
Loading TOPdesk data into Power BI works, but the connection is only the start: viewer licences, a data model and refreshes that someone has to keep running. We also look at what TOPdesk itself offers and when Power BI makes sense.
Read the articleCreating a report in TOPdesk with the Report Wizard
The five steps of the Report Wizard, the choices that decide which figure you get, and how to save, export and schedule a report.
Read the articleMonthly service desk report: what goes in it
Which figures belong in a monthly report for management, and how to build it the same way every month.
Read the articleOperator licences and permissions in TOPdesk
How TOPdesk counts operator licences and how to keep track of permissions and accounts, including the changes in 2026.
Read the articleTOPdesk KPIs: setting and tracking targets
Five figures that deserve a target, how to choose one your team can reach, and where to show it next to the actual figure.
Read the articleSLA reporting in TOPdesk: behind the percentage
Target date or SLA deadline, On Hold and which incidents count: what sits behind an SLA percentage.
Read the articleTOPdesk Reporting Hub: what is in it today
What the beta version of the Reporting Hub contains today, the limits its documentation describes, and when the hub is enough.
Read the articleTOPdesk asset reporting: incidents per asset
Which assets keep turning up in incidents, and whether a failure followed a change: what you need to record and count to find out.
Read the articleWallboard with TOPdesk data: what goes on it
Why a wall screen calls for different choices than a dashboard, and what should be on it instead.
Read the articleTOPdesk dashboard: Excel, Power BI or hosted
Export, build or buy? Three routes side by side, with what they really cost over three years.
Read the articleWhat the TOPdesk API does and does not return
What the API readily provides, what is missing, and the pitfalls that cost you hours.
Read the articleTOPdesk reporting: why it takes more work
Why an export to Excel is almost never a one-off, and which four questions your reporting actually has to answer.
Read the articleITSM dashboard for small teams: what to measure
Seven KPIs that say something, and a few popular ones that mostly add noise.
Read the articleMore grip on ITSM without buying a new tool
Most problems are not in the tooling, but in what stays invisible. Here is how to change that.
Read the articleCurious how much insight your TOPdesk environment can give you?
Explore the demo environment yourself, or spend half an hour together looking at what is possible for your organisation.