In every package · Teams and Slack in Pro and Enterprise
See what needs attention
On the Overview, the current signals are at the top, the most critical first. Signals on key figures can arrive by email, in Pro and Enterprise also in Teams or Slack.
See what is really happening in TOPdesk. AureaDesk goes further than a BI report.
AureaDesk is developed for TOPdesk and offers built-in analyses, as a SaaS solution hosted in the Netherlands. You see incidents, changes, operational activities, assets and operator licences together in one place, with Workload as the overall picture.
Works with TOPdesk SaaS · No Power BI or other BI licence required · Hosted in the Netherlands (EU) · Free connection · Available in four languages · In light and dark
See AureaDesk in action
From the overview and the analyses to the export. Demo with fictitious names and data, without sound and with on-screen subtitles.
€0setup fees
Set-up of your environment, the TOPdesk connection and help creating your API account are included.
1API account
One API account with read rights per TOPdesk environment. AureaDesk reads data through the standard TOPdesk API and writes nothing back.
30days to explore
Try Standard or Pro with your own TOPdesk environment. Cancel within 30 days after your environment is ready? Then you only pay for the first month. Without cancellation, your annual subscription continues.
4languages
Use AureaDesk in Dutch, English, German or French. Each user chooses their preferred language.
Ready-made insight, without a BI project
Ready-made for TOPdesk, signals on your own figures, privacy settings built in, no BI licences and no BI management. Read what is included.
Often in practice
Exporting data, updating spreadsheets and putting together PowerPoint presentations by hand takes time, every time. Your own BI project needs development hours and ongoing maintenance. If the developer leaves, further development can stall and your management information can stay stuck with whatever was built.
With AureaDesk
A dashboard with built-in TOPdesk analyses, signals and an indication of expected numbers. You see where action is needed and create a report in PowerPoint, PDF or Word in a few clicks. We take care of the connection, management and further development, without you having to free up development capacity.
What AureaDesk delivers
In Pro and Enterprise
See which operator accounts are in use
See which paid operator accounts have had no registered activity in incidents and changes for 90 days, and make a targeted assessment of which licences and permission groups are still needed.
In Pro and Enterprise
Make the case for your capacity needs
See where the backlog is growing and how work is distributed across operator groups, and back requests for extra capacity with figures.
In every package
Steer on SLAs and service performance
Track SLA compliance, response times and resolution times per priority and operator group, and see where agreements are under pressure.
Management and updates included
Save time on reporting
Have reports sent automatically as PowerPoint, PDF or Word. We take care of the management and further development of AureaDesk.
Grown out of twelve years of hands-on experience with TOPdesk and improved continuously: see the release notes.
A dashboard that notices, looks ahead and lets you know
Overviews of incidents and SLAs are a start. AureaDesk itself points out what deviates and what is coming, and can send signals by email, in Pro and Enterprise also to Teams or Slack.
In every package
Look ahead: expected incidents and changes
Expected numbers of incidents, changes and change activities up to 90 days ahead, in Enterprise up to six months, and in the charts the outlook with the range as a band around it. An indication based on your own earlier figures, not a promise. The outlook appears when enough history has been built up.
In Pro and Enterprise
Recurring asset failures
See which assets have failures that keep coming back and which changes preceded them. An analysis shows which failures occurred shortly after a change on the same asset, and the timeline per asset puts incidents and changes in order.
Security
- Works with TOPdesk SaaS
- Hosted in the Netherlands (EU)
- Own environment and database per customer
- Entire database stored encrypted
- Two-factor authentication
- Reads from TOPdesk only, writes nothing back
- Audit log
- Data processing agreement with every subscription
Standard and Pro · Cancellable within the first 30 days
Try AureaDesk for 30 days with your own TOPdesk environment
You start an annual subscription and can cancel within the first 30 days after your environment is ready. Not convinced? Then you only pay for the first month. If you don’t cancel, your subscription continues for the remaining 11 months and is then renewed for twelve months at a time.
Already explored our free demo environment? Then discover what AureaDesk delivers for your team with your own TOPdesk data.
Prefer to get acquainted first? Request the free demo environment
A fixed monthly price. Free connection.
Our subscription prices are on the site, so you can see in advance what each package costs per month. Standard, Pro and Enterprise each have a fixed monthly price, a number of included users and a price per additional user. Enterprise runs on its own virtual server, for a large TOPdesk environment or several TOPdesk environments. Connecting is included in every package, with no setup or consultancy fees.
Standard
The dashboard itself reports what stands out and looks 90 days ahead. Incidents, changes and change activities in view, with wallboard and reporting by email.
€300
per month
per organisation, excl. VAT
Submit a request10 users included
Discover trends from the past 12 months in incidents, changes and change activities
Look up to 90 days ahead with expected numbers of incidents, changes and change activities, if enough history is available in your TOPdesk environment. The charts show the forecast with a range.
Additional user: €20 per month, up to 19 users in total
Dashboard in Dutch, English, German and French
Modules covered
- Incident Managementinflow and handling, SLA, resolution time, customer satisfaction and the route per incident
- Change Managementsimple and extensive changes, phases, change activities and the route per change
AureaDesk views
- Wallboard for the team screenthe working day on one screen: received, picked up and completed, majors and P1 incidents, notifications
Insight and analysis
- Major incidents and P1 incidents: overview and completion check
- SLA horizon and resolution time
- Analysis cards, including heatmap, backlog over time, ageing matrix, notable changes outside the normal range and customer satisfaction priority matrix
- Comparison with the previous period and trend line
Reporting and export
- Export to PDF, Word and PowerPoint
- Evaluation of a major incident as a Word document
- Scheduled reporting by email
Signals
- Signals on the Overview, the most critical at the top, and in the report email
- Email signal on SLA risk
- Email signals on key figures of Incident Management
Add-on
- Optional add-on: Reservations Management + €25 per monthreservations per period, location and operator group, conflicts, overdue reservations and the breakdown by status
Pro
Everything in Standard, plus control chart, assets, workload, licences and KPI targets. Signals in Teams or Slack too, and signals with more conditions.
€450
per month
per organisation, excl. VAT
Submit a request20 users included
Discover trends from the past 12 months in incidents, changes and change activities
Look up to 90 days ahead with expected numbers of incidents, changes and change activities, if enough history is available in your TOPdesk environment. The charts show the forecast with a range.
Additional user: €15 per month, up to 50 users in total
Dashboard in Dutch, English, German and French
Everything in Standard, plus
Modules covered
- Asset Managementincidents and changes per asset, timeline per asset, P1 and P2 incidents, assignment to people, asset incidents shortly after a change, trend per asset type and failure rate
AureaDesk views
- Workload and capacitywork per operator group and per operator (an administrator can switch off the figures per operator), active operators, open backlog, trends, outlook and notable changes in total workload
- Operator License Managementpaid operators without recent activity, change of role or department, ticking off checked accounts
Insight and analysis
- Additional analysis cards, including control chart with centre line and control limits, Where SLAs are breached and expected remaining resolution time (an estimate, not a promise)
- KPI targets on tiles, chart and report
- Open workload per operator by SLA status (an administrator can switch this off) and failure rate per asset type
Signals
- Signals in Microsoft Teams or Slack
- Signals with more conditions, also outside Incident Management
Add-on
- Optional add-on: Operations Management + €50 per monthoperational activities by status, category and operator group, overdue activities and the compliance matrix
- Optional add-on: Reservations Management + €25 per monthreservations per period, location and operator group, conflicts, overdue reservations and the breakdown by status
Enterprise
Everything in Pro, with an outlook of up to six months and the comparison with last year if there is enough history. For a large TOPdesk environment, several TOPdesk environments or your own virtual server.
€900
per month
per organisation, excl. VAT
Submit a request40 users included
Discover trends from the past 24 months in incidents, changes, change activities, operational activities and reservations
Look up to 6 months ahead with expected numbers of incidents, changes, change activities, operational activities and reservations, if enough history is available in your TOPdesk environment. The charts show the forecast with a range.
Comparison with the same period last year
Several TOPdesk environments possible, on the same or their own virtual server
Own virtual server, not shared with other customers
Additional user: €10 per month
Dashboard in Dutch, English, German and French
Additional TOPdesk environment €195 per month on the same server, €495 if that environment requires its own virtual server. At intake we establish the numbers through the TOPdesk connection.
Everything in Pro
Modules covered
- Operations ManagementIncluded, can be switched offoperational activities by status, category and operator group, overdue activities and the compliance matrix
- Reservations ManagementIncluded, can be switched offreservations per period, location and operator group, conflicts, overdue reservations and the breakdown by status
Unsure between Pro and Enterprise? During onboarding we look at the size of your TOPdesk environment together and advise the package that fits.
Included in every package
- Free onboarding: set-up of your environment and TOPdesk connection included
- We take care of hosting, updates, backups, maintenance and ongoing development of the dashboard
- Hosted in the Netherlands; own environment, own subdomain and own database per customer
- Database stored encrypted
- Support on working days from 09:00 to 17:00 (Dutch time)
- Status page for outages and planned maintenance
- SLA and data processing agreement with every subscription
Up and running in three steps: create an API account, we set up your environment, sign in and invite colleagues. More about getting started
Twelve-month term, what is included in every package and notes on the packages
Free demo
Explore AureaDesk yourself: free, no strings
Get free access to the demo environment and look at AureaDesk whenever it suits you. Prefer to go through the dashboard together? Then choose a personal online demo.
Which overview do you still put together by hand? Mention it in your request. In the personal online demo we show you whether and how AureaDesk helps with it.
Email
sales@aureadesk.com
Phone
+31 85 203 3506
Already a customer?
Sign in to your own environment: yourorganisation.aureadesk.com