Support and management

AureaDesk is developed and managed by VCITC and hosted in the Netherlands.

Support

On working days we can be reached from 09:00 to 17:00 (Dutch time) via servicedesk@aureadesk.com.

Response times

Critical within 4 working hours (Dutch time), high within 1 working day, normal within 2 working days. These are target values from the Service Level Agreement, which forms part of every subscription.

Disruptions and planned maintenance

On status.aureadesk.com you see, for the components AureaDesk and Connection to TOPdesk, the status, the time of the last update and a coloured bar per day, going back up to 90 days. An ongoing disruption or ongoing maintenance is shown at the top.

Ongoing development

AureaDesk is improved continuously. Documentation and support in Dutch and English.