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Release notes
What's new in AureaDesk
What changed, by month. Which of these you see depends on your package. The package description under Pricing shows what is included.
October 2026
- Notable changes: AureaDesk points out spikes and dips in your figures, including on the Overview and in the planning. In every package.
- Signals: at the top of Incident Management, Change Management and, with the module, Operations Management you can see what stands out. In every package. In Pro and Enterprise you can set up signals on more types of work and with more conditions.
- New analyses: Where SLAs are breached, Where things go wrong with changes and activities, the control chart per week and expected resolution times (an estimate, not a promise). Pro and Enterprise.
- Asset Management: new failure analyses per asset and asset type. Pro and Enterprise.
- Workload: the work per operator group, with the expected workload. Pro and Enterprise.
- Customer satisfaction priority matrix: ratings per operator group or category in one overview. In every package, when customer satisfaction is switched on.
- Clearer to work with: the Summary, Analysis and List layers, search and sort in tables, from chart to list in one click, and the Year to date period. In every package.
- Operations Management as a module: available as an add-on from Pro, included in Enterprise.
- Word and PowerPoint updated: key figures, charts and key points per tab. In every package.
September 2026
- Signals: on the Overview and in the scheduled report email.
- Reopened incidents: as a KPI, filter and signal.
- KPI targets: set targets and see whether you meet them. Pro and Enterprise.
- Teams and Slack: signals in Teams or Slack too. Pro and Enterprise.
- Cross-tab: as a pivot table, with more values.
- Incident Management: backlog over time and heatmap.
- Word and PowerPoint: export alongside PDF, also for the scheduled report.
- Open in TOPdesk: from the detail view, jump to the card in TOPdesk.
- Share a view: share your tab and filters with a colleague via a link.
- Filter by customer satisfaction: in the filter row of Incident Management.
Curious how much insight your TOPdesk environment can give you?
Explore the demo environment yourself, or spend half an hour together looking at what is possible for your organisation.