Ready to use

You sign in and have your TOPdesk data in view.

• Familiar to TOPdesk users: the tabs follow the TOPdesk modules. You work with recognisable terms, such as operator groups, target dates and change phases.
• No BI set-up of your own: for AureaDesk you need no Power BI licence per user, data gateway or report builder.
• We maintain the connection: does TOPdesk itself change the API or the fields through which AureaDesk retrieves your data? Then we adapt AureaDesk accordingly as soon as possible, at no extra cost.

See where you can take action

What stands out, what contributes to it and what can you expect?

• The most important signals at the top: the most critical first, and alongside them notable changes in your figures.
• See where SLA compliance drops: in Pro and Enterprise you see which categories and operator groups contribute most to a drop.
• Look ahead: view the expected numbers for the coming weeks and months, calculated with fixed rules based on your own TOPdesk data.

A grip on access and costs

You decide who sees what and which operator accounts are (still) needed.

• Spot possibly unnecessary operator licences: in Pro and Enterprise you see which paid operator accounts have had no activity for 90 days in the data that AureaDesk reads from TOPdesk. That way you assess for yourself which operator licences are still needed.
• Decide who sees what: switch figures per operator on or off and restrict accounts to the work of selected operator groups. An audit log records who signed in, exported, changed something or opened an incident or change, and when. Your environment runs in the Netherlands.
• Share insight, also without an account: show the Wallboard on a large screen or have periodic reports sent by email as a PDF, Word or PowerPoint file. Also to colleagues without an account.

Asset Management · Pro and Enterprise

Asset incidents shortly after a change

The share of asset incidents reported within 7 days after an implemented and closed change on the same asset, per asset, with its timeline. An incident shortly after a change was not necessarily caused by that change.

Asset Management · Pro and Enterprise

Assets with recurring incidents

Assets with 3 or more incidents within 30 days in the selected period, with the time between incidents, as candidates for Problem Management.

Pro and Enterprise

Expected remaining resolution time

For an open incident, AureaDesk shows when it is expected to be completed, based on earlier comparable incidents. It is an estimate from earlier data, not a promise and not a deadline. If those incidents offer too little to go on, no estimate is shown.

Pro and Enterprise

Control chart per week

A key figure per week against a centre line and control limits. A week outside the limits is marked: the difference is then probably more than the usual variation.

In every package · when customer satisfaction is switched on

Customer satisfaction in four quadrants

Per operator group or category, the number of ratings from TOPdesk against the average rating, so you see where relatively many ratings coincide with an average below that of the selection.

Operations Management module · from Pro, included in Enterprise

Compliance matrix

Per category and week, how much of the planned operational work was not done.