A fixed monthly price. Free connection.
Choose the package that fits your organisation. Standard, Pro and Enterprise each have a fixed monthly price, a number of included users and a price per additional user. With Enterprise your organisation gets its own virtual server. It is meant for organisations with many cards in TOPdesk or with several TOPdesk environments.
The set-up of your environment and the connection to TOPdesk are included in every package. You pay no setup or consultancy fees for this.
A subscription runs for twelve months and is then renewed for twelve months at a time. You can give notice up to two months before the end of the current term. You pay monthly, or yearly in advance with a 5% discount.
Standard
Incidents, changes and change activities in view, with wallboard, export and reporting. The dashboard itself reports what stands out.
per organisation, excl. VAT
Submit a request- Included: 10 users included
- Discover trends from the past 12 months in incidents, changes and change activities
- Look up to 90 days ahead with expected numbers of incidents, changes and change activities
- With the Reservations Management module: insight into the development and expected numbers of reservations
- Additional user: €25 per month, up to 19 users in total
- Dashboard in Dutch, English, German and French
- Modules covered
- Included: Incident Managementinflow and handling, SLA, resolution time, customer satisfaction and the route per incident
- Included: Major incidents and P1 incidents: overview and completion check
- Included: SLA horizon and resolution time
- Included: Analysis cards, including heatmap, backlog over time, ageing matrix, notable changes and customer satisfaction priority matrix
- Not included: Additional analysis cards, including control chart, Where SLAs are breached and expected remaining resolution time
- Not included: KPI targets on tiles, chart and report
- Included: Change Managementsimple and extensive changes, phases, change activities and the route per change
- Not included: Asset Managementincidents and changes per asset, timeline per asset, P1 and P2 incidents, assignment to people, failure analyses
- Not included: Operations Managementoperational activities by status, category and operator group, overdue activities and the compliance matrix
- Optional add-on: Reservations Management + €50 per monthreservations per period, location and operator group, conflicts, overdue reservations and the breakdown by status
- AureaDesk views
- Not included: Workload and capacitywork per operator group and per operator (an administrator can switch off the figures per operator), active operators, open backlog, trends and outlook
- Not included: Open workload per operator by SLA status (an administrator can switch this off) and failure rate per asset type
- Not included: Operator License Managementpaid operators without recent activity, change of role or department, ticking off checked accounts
- Included: Wallboard for the team screenthe working day on one screen: received, picked up and completed, majors and P1 incidents, notifications
- In every view
- Included: Comparison with the previous period and trend line
- Reporting and export
- Included: Export to PDF, Word and PowerPoint
- Included: Evaluation of a major incident as a Word document
- Included: Scheduled reporting by email
- Signals
- Included: Signals on the Overview and in the report email
- Included: Email signal on SLA risk
- Included: Email signals on key figures of Incident Management
- Not included: Signals in Microsoft Teams or Slack
- Not included: Signals with more conditions, also outside Incident Management
- Service and operations
- Free onboarding: set-up of your environment and TOPdesk connection included
- We take care of hosting, updates, backups, maintenance and ongoing development of the dashboard
- Hosted in the Netherlands; own environment, own subdomain and own database per customer
- Database stored encrypted
- Support on working days from 09:00 to 17:00 (Dutch time)
- Status page for outages and planned maintenance
- SLA and data processing agreement with every subscription
Pro
Everything in Standard, plus assets, licences, workload and KPI targets. Signals in Teams or Slack too.
per organisation, excl. VAT
Submit a request- Included: 20 users included
- Discover trends from the past 12 months in incidents, changes and change activities
- Look up to 90 days ahead with expected numbers of incidents, changes and change activities
- With the Reservations Management module: insight into the development and expected numbers of reservations
- Additional user: €20 per month, up to 50 users in total
- Dashboard in Dutch, English, German and French
- Modules covered
- Included: Incident Managementinflow and handling, SLA, resolution time, customer satisfaction and the route per incident
- Included: Major incidents and P1 incidents: overview and completion check
- Included: SLA horizon and resolution time
- Included: Analysis cards, including heatmap, backlog over time, ageing matrix, notable changes and customer satisfaction priority matrix
- Included: Additional analysis cards, including control chart, Where SLAs are breached and expected remaining resolution time
- Included: KPI targets on tiles, chart and report
- Included: Change Managementsimple and extensive changes, phases, change activities and the route per change
- Included: Asset Managementincidents and changes per asset, timeline per asset, P1 and P2 incidents, assignment to people, failure analyses
- Optional add-on: Operations Management + €90 per monthoperational activities by status, category and operator group, overdue activities and the compliance matrix
- Optional add-on: Reservations Management + €50 per monthreservations per period, location and operator group, conflicts, overdue reservations and the breakdown by status
- AureaDesk views
- Included: Workload and capacitywork per operator group and per operator (an administrator can switch off the figures per operator), active operators, open backlog, trends and outlook
- Included: Open workload per operator by SLA status (an administrator can switch this off) and failure rate per asset type
- Included: Operator License Managementpaid operators without recent activity, change of role or department, ticking off checked accounts
- Included: Wallboard for the team screenthe working day on one screen: received, picked up and completed, majors and P1 incidents, notifications
- In every view
- Included: Comparison with the previous period and trend line
- Reporting and export
- Included: Export to PDF, Word and PowerPoint
- Included: Evaluation of a major incident as a Word document
- Included: Scheduled reporting by email
- Signals
- Included: Signals on the Overview and in the report email
- Included: Email signal on SLA risk
- Included: Email signals on key figures of Incident Management
- Included: Signals in Microsoft Teams or Slack
- Included: Signals with more conditions, also outside Incident Management
- Service and operations
- Free onboarding: set-up of your environment and TOPdesk connection included
- We take care of hosting, updates, backups, maintenance and ongoing development of the dashboard
- Hosted in the Netherlands; own environment, own subdomain and own database per customer
- Database stored encrypted
- Support on working days from 09:00 to 17:00 (Dutch time)
- Status page for outages and planned maintenance
- SLA and data processing agreement with every subscription
Enterprise
Who it is for: organisations with a large TOPdesk environment, with several TOPdesk environments, or that want AureaDesk on their own virtual server.
per organisation, excl. VAT
Submit a request- Included: 40 users included
- Discover trends from the past 24 months in incidents, changes, change activities, operational activities and reservations
- Look up to 6 months ahead with expected numbers of incidents, changes, change activities, operational activities and reservations
- Comparison with the same period last year
- Several TOPdesk environments possible, on the same or their own virtual server
- Own virtual server, not shared with other customers
- Additional user: €15 per month
- Dashboard in Dutch, English, German and French
- Additional TOPdesk environment €195 per month on the same server, €495 if that environment requires its own virtual server. At intake we establish the numbers through the TOPdesk connection.
- Everything in Pro
- Unsure between Pro and Enterprise? During onboarding we look at the size of your TOPdesk environment together and advise the package that fits.
- Modules covered
- Included: Operations ManagementIncluded, can be switched offoperational activities by status, category and operator group, overdue activities and the compliance matrix
- Included: Reservations ManagementIncluded, can be switched offreservations per period, location and operator group, conflicts, overdue reservations and the breakdown by status
- Service and operations
- Free onboarding: set-up of your environment and TOPdesk connection included
- We take care of hosting, updates, backups, maintenance and ongoing development of the dashboard
- Hosted in the Netherlands on your own virtual server; own environment, own subdomain and own database
- Database stored encrypted
- Support on working days from 09:00 to 17:00 (Dutch time)
- Status page for outages and planned maintenance
- SLA and data processing agreement with every subscription
About the packages
Comparison and analysis are parts of the dashboard. An administrator in your organisation can switch these parts off for all users. You can switch these parts off for your own account, unless the administrator has fixed them on for everyone.
How Pro and Enterprise can pay for themselves
Unused operator licences, recurring asset failures and an uneven distribution of work cost money and time. AureaDesk Pro shows where you can improve. Enterprise does the same for large organisations: the same dashboard, for forty users and more, on its own virtual server. That lets you support decisions about costs, capacity and the quality of your service.
Operator License Management
See which operators with a paid TOPdesk licence have had no registered activity on incidents, changes and, with the Operations Management module, operational activities in the past 90 days, according to the data AureaDesk reads from TOPdesk. Check whether their licence and access rights are still needed. Reducing the number of unused operator licences can bring recurring savings that help Pro or Enterprise pay for itself.
Asset Management
Recognise assets with many incidents and see which changes preceded them. Use that information for targeted investigation and to support maintenance or replacement. That way you work towards fewer recurring incidents and limit the time your team spends on them.
Workload
See how the backlog and the distribution of work develop per operator group and operator. Use trends and expected numbers to assess where work can be redistributed and where extra capacity may be needed. That way you make better-founded decisions about deploying your team.
KPI targets and signals via Teams or Slack
Set targets for SLA compliance, response times and resolution times, among others. See where performance falls short and receive a signal in Teams or Slack when a threshold you set is exceeded. That way your team can pick up bottlenecks faster.
Make the added value concrete for your organisation. Compare the extra cost of Pro or Enterprise with possible savings on operator licences and time saved through less rework. For this management information, you also do not need to deploy BI licences or a BI team. We take care of managing and developing the dashboard and the reports. If TOPdesk itself changes the API or the fields through which AureaDesk retrieves your data, we adapt AureaDesk accordingly as soon as possible, at no extra cost. This is included in every package. How much Pro and Enterprise deliver is up to you, through the improvements you make.
No setup or consultancy fees for connecting, on any package. Connecting to your TOPdesk environment is part of the deal, and so is help creating the API account in TOPdesk. Beyond that: your own subdomain with HTTPS, hosting in the Netherlands (EU), updates and support on working days. Need more users? You can extend each package per user; the price is shown in the package block. Above fifty users: Enterprise. Enterprise is also for organisations with many cards in TOPdesk or with several TOPdesk environments.
Explore AureaDesk yourself: free, no strings
Get free access to the demo environment and look at AureaDesk whenever it suits you. Prefer to go through the dashboard together? Then choose a personal online demo.