Home › About AureaDesk
Ian van Croonenburg
Founder
Rooted in hands-on work with TOPdesk, developed by VCITC
AureaDesk grew out of practical experience with TOPdesk at both for-profit and nonprofit organisations, which shared a common need: straightforward insight into workload, trends and areas for improvement, without repeatedly exporting data and processing it manually.
AureaDesk brings TOPdesk data together in a single dashboard and helps teams better organise their daily work and make well-founded decisions.
VCITC is responsible for managing and further developing AureaDesk. See Support and management.
AureaDesk came out of practice, not off a drawing board
The same afternoon, every month
At many organisations we watched the same thing happen: export to Excel, clean up the columns, refresh the pivot table, check that the totals add up. And then again the following month. The data was already there; nobody could get at it without making a job of it.
Or a BI report you build and maintain yourself
The alternative was a Power BI report. That means a licence, someone to build it and someone to maintain it.
How AureaDesk came about
Alongside our consultancy work we built what should have been there in those situations: connect through the standard TOPdesk API. No implementation project, no data model, and no reports that someone has to keep running.
What you can expect from us
Independent of TOPdesk
VCITC is not affiliated with TOPdesk and is not a reseller. So we have no interest in you buying more licences or modules than you need. If an extension is not necessary, we will say so.
Prices on the site
That saves us both time. You know in advance whether AureaDesk fits your budget, and we avoid conversations that were never going to go anywhere.
No project
Connecting is free and there is no project attached. You disable the TOPdesk connection yourself whenever you like.
Company details
- Trade name
- AureaDesk
- Registered name
- Van Croonenburg IT-Consultancy B.V.
- Registered address
- Oude Apeldoornseweg 45 – 067, 7333 NR Apeldoorn, the Netherlands
- Dutch Chamber of Commerce (KVK)
- 99307596
- VAT number
- NL868926243B01
- sales@aureadesk.com
- Telephone
- +31 85 203 3506
Data location and jurisdiction
AureaDesk runs on servers of TransIP B.V. in the Netherlands; the infrastructure and the data stored on it are subject to Dutch law and the law of the European Union. Switching and data location sets out the measures we take against access by governments from outside the European Union, and how switching and taking your data with you works.
More about our TOPdesk services at vcitc.nl. TOPdesk is a trademark of TOPdesk. VCITC is an independent service provider and is not affiliated with TOPdesk.
Rather have a look yourself first?
You get free access to the demo environment and can look around whenever it suits you. No payment details, no obligation. Prefer to walk through the dashboard together? That works too.